Software Refund Policy - Affinity-Tools.com

Commercial quality software tools, that will make your work easier

Software Refund Policy
Refund Policy Statement

In the past our refund policy was misused and exploited by customers who created false reasons for refund but continued to use our software. Because of this our company now has a much stricter refund policy for software than hardware.

Accepted Circumstances

Generally you will only be entitled to a refund if all of the following apply:

The software is demonstrated to be defective or not fit for its stated purpose. Note: It is not defective simply because it is incompatible with your hardware;
A defect is found and our technical support staff cannot provide a fix or work-around within 14 days;
There is a defect in the software that could not be detected in the trial version.

If all of the above apply, contact our support team Click Here. Our support team will then ask you to email us a signed declaration, with:

A copy of your invoice - sent to you by email when you purchased.
A description of the problem you found in the software.
A copy of the license serial number(s).
A signed statement that you will uninstall the software and remove it from your computer.

Please include all4 points above in your email.
DO NOT email us with a refund request without prior instructions from the support team to do so.

Unaccepted Circumstances

We generally do not refund or exchange in these circumstances:

Just because you made a 'mistake' when ordering.
Just because you changed your mind after ordering.
Refunds of technical support plans just because you never ended up needing support.

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